Saturday, March 30, 2019

Will DEMOCRACY survive in India?


Ever since India got its independence in 1947, several statesmen wrote obituary for Indian Democracy. There were common apprehensions that India would ever be able to survive as a country.  

Winston Churchill, for example, predicted that after the British left the subcontinent, "India will fall back quite rapidly through the centuries into the barbarism and privations of the Middle Ages". J. E. Welldon, the Bishop of Calcutta in 1915 quoted, “As soon as the last British Soldier sailed from Bombay or Karachi, India would soon become a battlefield for antagonist racial and religious forces .The peaceful and progressive civilisation setup by Great Britain  would shrivel up in a night”.

Seventy One years after independence, India somehow survives but it remains an unnatural nation and for few people, an unlikely democracy.  We opted for democracy as our political system. But many people keep wondering – how democratic is Indian polity?

Democratic theory mentions that poverty, widespread illiteracy, and a deeply hierarchical social structure are inhospitable conditions for the functioning of democracy. Yet except for those 18 months in 1975-77, India has maintained its democratic institutions ever since it became independent. When Prime Minister Indira Gandhi suspended democracy in June 1975 and declared a state of emergency, it seemed that India was finally starting down the path that most of the world's poorer democracies had already traveled. Yet democracy returned 18 months later, and emergency rule proved to be an abnormality rather than an emerging structural trend.  

Last year, I was travelling from Bangalore to Pavagada in Karnataka, a 3 hours long journey. Early on, my car was held up by a level crossing. A goods train passed by leisurely, and I read the signs on the wagons - SR, NR, SCR, SER, WR - the ‘R’ standing for ‘Railway’, the other letters for the different regional branches of India's greatest and most genuinely public-service organization. In the course of their wanderings over the years, the wagons had got all mixed up, so that one which rightfully belonged to the Northern Railway was placed next to one that was the property of the South Central Railway, and so on. It was typical that the wagons belonging to different regional branches of Indian Railways had got so messed up; but that there was an Indian Railways to which all those branches owed allegiance signalled a unity amidst the diversity.

I feel there are 4 critical reason (in no particular order) for democracy for India to survive. The first is the game of cricket - an Indian sport accidentally invented by the west which keeps the people united. The second is the bollywood industry, another great popular passion that unites Indians of different languages, faiths and social classes together. Third, there are some vital unifying legacies of the Britishers, such as Civil Services, Defense Services (Army, Air force and Navy) and the English language, which allow goods and people to move more or less peaceably across India, and to traffic with one another. The fourth, and in my view most crucial, reason why a united and democratic India survives is the constitution.

That unity and pluralism are inseparable in India and in wonderfully expressed in the Indian currency graphically, which has a portrait of Mahatma Gandhi on one side of all banknotes, with the denomination of the note printed in bold in Hindi and English and, in smaller type, in 15 other scripts.

A decade back, it was difficult to find solution to the common man’s problems. If a government teacher did not teach properly, could the parents do anything about it? Or if a doctor in a government hospital did not treat properly or did not give medicines? What could a poor person do if the ration shop keeper openly sold off the ration somewhere else? Or what could any one of us do if the policeman refused to register any FIR?

Today, the situation the different. Social Media has played a critical role in reliving the democracy. Who would have imagined that a person travelling on a train would tweet to a railway minister and seek help to arrange milk for his child and railway minister would get it arranged for this person who tweeted. 

Right to Information was also another concrete step towards making our polity democratic. The system will become more democratic when a common person will have more direct involvement in government decision making and when government would start co-creating policies 

Thursday, March 21, 2019

Digitalization and HR


Its been a while now that we have been hearing the buzz words like Big Data, Machine Learning, Internet of Things (IoT), etc. These are terms which relates to Digitalization process that we are experiences in our day to day transactions whether at office or at a market place. As per KPMG’s Digital Transformation Report 2017, 79% of organizations worldwide believed that ‘advance technologies’ are a must have within the next 5 years.  

After the fall of Kodak and Nokia, all organizations are focusing on how to adopt to changing technologies and practices in order to remain relevant and sustainable. This is the reason why many organizations are looking at digitalizing their systems, their products or simply ensuring that they have the right skills for the future or how can the organizations develop more agile ways of working.

As per Deloitte’s Global Human Capital Trend Report 2017, in the digital age there will be a dual challenging role for HR – One is to transform HR Operations and second is to transform the workforce and the way work is done.

HR’s impact in the digital world will be critical and will be in three spaces:

·       Digital Workforce – Designing talent practices, hiring digitally savvy employees and creating a culture of innovation.
·       Digital Workplace - Enabling productivity through modern communication tools and softwares.
·       Digital HR – Developing and implementing digital tools and apps to deliver HR solutions and innovations.

It will be imperative to have special (customized) human resources software that will help us effectively manage talent as well as optimize our plans and strategies based on data.

There are four pillars for digital transformation:
  • Mindset – The willingness and enthusiasm to adopt digitalization
  • People – The skills and competencies among the workforce to adopt digitalization
  • Processes – The strategies for communicating and effective change
  • Technology – The actual software tools

The weightage of Technology impacting the digital transformation will not be more than 10%. It’s the people, mindset and processes that will account for rest 90% where HR will have a value to add.

A major set of employees in the organizations (specially in India and developing countries) have a fear that machines or softwares will take away their jobs. HR would have a critical role in counselling these set of employees through soft skills and skill enhancement which would enable them to make them better and look at all growth possibilities lying ahead of them. It will be important for HR professionals to have an integration plan, starting with transparency and communicating the advantages of the transformation to the employees.

In most countries like India where the legal compliance is so complex and ever-changing that employee administration still accounts for most of the HR function’s daily work. Hence, HR processes should be among the first to be digitized and outsourced. In North America and Western Europe today, at least 30% of companies already outsource their payroll management and the trend is growing. In Belgium outsourcing reaches 90%.

Hence, it will not be incorrect in saying that HR will be one of the key buttons to activate in the digital transformation process.